Return Policy

At NYC Tattoo Company, we strive to ensure that you're completely satisfied with your purchase!

Returns & Exchanges

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible, either by sending a replacement or issuing a refund.

How to Report an Issue

If your item arrives damaged or incorrect, please reach out to our customer service team at info@nyctattooco.comwith the following information:

• Your order number

• A detailed description of the issue

• Photos of the damaged or incorrect item

Once we receive your information, we'll guide you through the process of getting a replacement or refund.

Order Cancellations

We are committed to processing orders quickly. If you need to cancel your order, please contact us within 24 hours of placing the order. After this time, we may not be able to cancel your order, as it will likely have already been sent to our fulfillment partner for production.

Incorrect Address

Please ensure that the shipping address you provide is correct before completing your order. We are not responsible for any items that are undeliverable or lost due to incorrect address details. If you realize there’s an error with your shipping address, please contact us as soon as possible so we can assist with making any necessary corrections before your order is processed.

Refunds

Refunds are only issued for damaged, defective, or incorrect items. If a refund is granted, it will be processed back to your original payment method within 7-10 business days.

By purchasing from NYC Tattoo Co., you agree to this return policy. We want to make sure you're happy with your purchase, so please don't hesitate to reach out with any concerns.